Questions fréquentes


What packages are available?

The rate for professionals and business is the PRO PACKAGE.

What should I do if my phone number changes?

If you change your phone number, you should notify your account manager as soon as possible

What is ELIOSMS?

ELIOSMS gives you information about your account via text messages on your mobile phone.

Can ELIOSMS cover multiple accounts at the same time?

An ELIOSMS contract is valid for one account and one phone number.


What are the numbers to call?

Telma : 22 611 86 / Orange : 032 07 611 86 / Airtel : 033 12 302 93

What services are available via ELIOPHONE?

Check account balances (Standby value), Check the month’s latest transactions on the account (last 5 transactions), Order a chequebook, Transfer money between MGA accounts (same root sign, same holder).


ELIOPHONE is a call system giving you 24/7 access to your BNI MADAGASCAR accounts via a landline or mobile phone.

Is there a charge for ELIOPHONE calls?

The customer pays the cost of the call

Can I order a transaction via ELIOPHONE?

Subscribers can transfer money between accounts (from an account to a sub-account)


Can I pay my supplier by bank transfer via ELIONET?


What is ELIONET?

ELIONET is an online remote management tool giving you 24/7 access to your current accounts

Can I access ELIONET and make transactions from abroad ?


How do I transfer money to BNI accounts ?

Customers can enter BNI beneficiaries directly in their ELIONET profile.

How can I transfer money to another bank?

A transfer to another bank requires the BNI to enter the beneficiaries beforehand. To do this, you have to give a list of beneficiaries to your account manager.


What are the taxes to pay on TRADENET?

Payment for the GASYNET service and Payment of customs duties and taxes.

Who can use TRADENET?

Customers who import and/or export – Freight forwarders.

What do I need to do to subscribe to TRADENET services?

To subscribe to Tradenet services, you can contact your account manager and sign the authorization form


TRADENET is a GASY NET interface between Customs, Freight forwarders, Ports, Airports, MICTSL Container Transport Company, Shipping Companies, Primary Banks, the Madagascar Central Bank, the Treasury. The goal of this new automatic payment system on TRADENET is to facilitate procedures and processing of credit transfer orders issued by customers in connection with paying duties, taxes and commissions on import or export transactions.

Is there a charge for accessing TRADENET?

The service is free, but there is a charge for transactions.