Frequently asked questions

Assurances epargne education

Assurance mixte garantissant le financement des études de vos enfants

Is buy-back allowed?

Yes, buy-back is possible but only after 3 years of the policy.

Can I choose several beneficiaries of a TAFITA Education Insurance policy?

No, the policy is monobeneficiary. But a customer may take out several policies for each of their children.

Can I change the beneficiary during the policy?

No, you will have to terminate your policy and take out a new policy for the new beneficiary.

Can I take out TAFITA Educational Insurance for a child who is not mine ?

Yes, this is possible because no family relationship is required to name a beneficiary

How much is the maximum amount of capital that can be guaranteed with TAFITA?

The maximum amount of capital guaranteed is 270,000,000 MGA

Deposit account

Account for safely managing your money on a daily basis

Who can open a BNI deposit account?

Wage-earners or self-employed people can open a BNI account

What documents are needed to open a deposit account?

Required documents: ID card, 02 passport photos, proof of address, pay slip or statement of domicile

What is the first deposit required?

It depends on the customer’s status, if he/she is a wage-earner, student, and so on.

What happens if I can’t pay the bank charges?

See your customer advisor for the steps to take

What about minors?

Minors can also open a BNI account but with an authorization from their legal guardian.

Elionet

Tool for managing your account online 24/7

What is the link to go straight to the Elionet login address?

Hereafter : https://secure.bni.mg

What if I forget my password?

Contact your account manager and ask for a new password

Can a card be ordered via Elionet?

No, this request is not allowed via Elionet.

Is there any risk in using Elionet with regard to hacking?

No, our Elionet service guarantees you maximum security for your personal data and bank account

Can a transfer be made via Elionet?

Yes, transfers can be made between accounts with the same holder, and also transfers to third party accounts and third party banks but formalities have to be completed at a branch.

Eliophone

Manage your account by phone 24/7

ElioSMS

Get your account information by text message

Will there be a rate for this operation?

There is no special rate for this operation.

If I lose my phone, can I stop my Eliosms temporarily?

Yes, it can be stopped if your phone is lost.

Apart from the rates, how is the PREMIUM package different from the ACCESS package?

The PREMIUM package gives you the account balance twice a week, transactions on the account once a week, a loan release notice, and a last monthly loan payment notice

How often does the Eliosms service send a text message?

Usually once a week but the number may vary depending on the type of package the customer chooses.

Can information be received on 2 different numbers?

No, an Eliosms contract is valid only for one phone number

Fihoarana Loan

Real estate loan for major works and renovations

What types of guarantees are required?

The types of guarantees are: a mortgage, a bond from a guarantor, a bank counter-guarantee, a pledge of financial assets.

What are the key documents required?

The key documents required are: a land title deed, a legal status certificate; For construction: building permit, plan and estimate.

What is the interest rate for a property loan application?

It depends on the type of loan, ranging from 12 to 15%

I am not a wage-earner but a self-employed person, can I apply for a real estate loan?

Yes, you can apply for a property loan. An analysis of your income will be done when putting your file together.

Quel est le rôle de SOLIDIS dans le partenariat avec BNI?

SOLIDIS fournit un service de cautionnement immobilier pour faciliter l’accès aux crédits immobiliers.

Foreign currency account

Account guaranteeing management of your foreign currency transactions.

Who can open a foreign currency account?

Any customer with a BNI deposit account.

What are the means of payment for a foreign currency account?

The means of payment for a foreign currency account are transfers and issuing travellers’ cheques.

What are the account management methods used for a foreign currency account?

You can manage your account via Eliosms/Elionet/Eliophone.

Can a customer have multiple foreign currency accounts?

Yes, the customer can open a foreign currency account for each type of foreign currency.

Can I fund my foreign currency account with a cash payment in foreign currency?

L’alimentation du compte se fait uniquement avec des virements.

Harmonia card

International VISA card: debit and credit card that can be used in Madagascar and abroad

If I can’t remember my PIN, what do I need to do?

See your manager as soon as possible.

Apart from the rates, how is the PREMIUM package different from the ACCESS package?

The PREMIUM package gives you the account balance twice a week, transactions on the account once a week, a loan release notice, and a last monthly loan payment notice

For an international transaction, are there special rates?

Yes, but it depends on the transaction undertaken

If I lose my card, what do I do?

Go to your branch to cancel the card and get a new one.

In this case, is there a charge?

Yes, a new card is issued for a fee.

kaonty Soa

Your deposit account, VALIHA card and MVola account in a single reduced-rate offer

If I open a Kaonty Soa, can’t I have a chequebook?

If you are already a wage-earner, a chequebook will be issued.

Peut-on faire une demande d’avance sur salaire avec le Kaonty Soa?

Oui, mais uniquement en tant que salarié.

I would like to have a LOKANGA card instead of a VALIHA card, would that be possible?

Yes, this is possible but you will have an extra charge for the LOKANGA card. Choosing a Tongasoa Pack that includes the LOKANGA card would be more beneficial.

Is there a special rate for students who want to take out a Kaonty Soa?

Yes, get in touch with the nearest branch. A special student offer is also available at BNI.

Lokanga Card

National VISA card: debit and credit card usable everywhere in Madagascar

If my card has expired, what should I do?

In this case, please contact your account manager

Can transactions be carried out abroad with the Lokanga card?

No, LOKANGA card transactions are only authorized for Madagascar, but they can be done with the BNI’s international cards

Does the Lokanga card allow you to withdraw money from other ATMs?

Yes, withdrawal from other ATMs is allowed.

Can I change my PIN?

No, the PIN is only given when the card is issued, so there is only one PIN

Will the rate be the same for a domestic transaction?

No, it depends on the transaction undertaken.

Mahasoa Pack

Most of the products and services together in one single price offer

What is the PA limit included in the package?

The PA amount is set at 500,000 MGA

What is the amount of capital guaranteed by the MIARINA insurance included in the Pack?

The amount is set at 2,000,000 MGA

Can I pay the Pack charges in cash?

No. The cost of the pack will be debited directly from the account

Can I carry out international transactions with the LOKANGA card included in this package?

No, the LOKANGA card does not allow international transactions

Can I ask for an increase in my Pay Advance included in the Pack?

Yes, you can claim a higher amount but the maximum is 1,000,000 MGA

How many services are included in the pack?

For this type of pack, there are 04 free services: stopping cards, stopping cheques, issuing new PINs, standing orders between accounts.

Malaky Loan

Quick consumer loan

If I am not a wage-earner, could I apply for a loan?

Yes, non-salaried employees with a steady income may apply for a loan.

If I have an outstanding loan with other banks, can I get a BNI loan?

Oui, un process de rachat prévu auprès de la BNI.

Which types of second-hand vehicles can be accepted by the BNI?

There are no specific vehicles, all types of vehicles will be taken into account

What documents are required?

– Photocopy of ID card

– employment certificate (Administrative certificate for civil servants)

– 3 pay slips

What are the requirements for a BNI Madagascar consumer loan application?

The customer must already be a wage-earner and have a BNI deposit account.

What about guarantees?

Guarantees are defined according to the type of loan requested.

Miarina Provident

All cause death and permanent disability insurance guarantees your loved ones up to 200 million MGA

What is the maximum guaranteed capital for MIARINA?

The maximum guaranteed capital is set at 200,000,000 MGA.

What is the age limit for MIARINA insurance?

The age limit for MIARINA coverage is 65.

Can I change the beneficiary of my MIARINA policy ?

No, you will have to take out a new policy if you wish to change your beneficiary

Can I change the amount of the monthly premium to pay?

Yes, you can change the amount of the premium, and the guaranteed capital will also be changed accordingly.

Mvola

Compte Mobile vous permettant d'effectuer des dépôts , des retraits, des transferts et des paiements via le service MVola

What is the minimum amount for a withdrawal and/or payment transaction?

The minimum amount is set at 100,000 MGA.

What is the maximum amount of cumulative deposits for an MVola transaction?

The maximum daily cumulative amount is 9,999,999 MGA.

What is the maximum amount authorized for a MVola transaction?

The maximum amount allowed per transaction is 5,000,000 MGA

Can I make a deposit on someone’s behalf?

No, to make a deposit in BNI branches you should have your phone and your ID card with you.

Orimbato loan

Real estate loan to build your home

What types of guarantees are required?

The types of guarantees are: a mortgage, a bond from a guarantor, a bank counter-guarantee, a pledge of financial assets.

What are the key documents required?

The key documents required are: a land title deed, a legal status certificate; For construction: building permit, plan and estimate.

What is the interest rate for a property loan application?

It depends on the type of loan, ranging from 12 to 15%

What is the role of SOLIDIS in the partnership with BNI?

SOLIDIS provides a real estate bonding service to facilitate access to mortgages.

I am not a wage-earner but a self-employed person, can I apply for a real estate loan?

Yes, you can apply for a property loan. An analysis of your income will be done when putting your file together.

Pay Advance

Up to 1 million Ariary authorized overdraft for Employees and Civil Servants

What would be the maximum amount of a Pay Advance?

It depends on the pack the customer chooses

How can a pay advance be taken?

A pay advance can be taken either by credit card or by cheque.

When should I refund my pay advances?

The refund will be automatic once there is cash in the account.

When is the pay advance available?

A pay advance pay is available any time after both parties have signed the agreement.

Jusqu’à combien de % du salaire est autorisé sur une avance sur salaire?

Le salarié aura droit à 50% de son salaire, pour le cas d’un fonctionnaire l’avance sur salaire peut aller jusqu’à 60% du salaire.

PREMIER card

VISA international card: debit and credit card usable in Madagascar and abroad

If I lose my card, is there is a charge to get it back?

Yes, you will have to pay a fee to cancel it and get a new card.

If I have a VATOSOA pack, can I use the Premier Card?

Yes, you can apply for a Premier Card for the VATOSOA Pack.

What accounts are connected to the Premier card?

All BNI accounts can be connected to the PREMIER card.

What is the daily withdrawal limit for the Premier card?

The daily withdrawal limit with the Premier card is 1,300,000 MGA

Can I buy online with the Premier card?

No, BNI does not have this service yet but it will be available soon.

Savings plus

An account that lets you save safely and freely

Will there be a penalty in this case?

No, no penalty is applied on early withdrawal

What is the first deposit required?

It depends on the customer’s status, if he/she is a wage-earner, student, and so on.

Can a minor open a savings account?

Yes, the savings plus account is open to minors but with the authorization of the legal guardian

If there is an urgent need for money, may I recover my savings?

As an exception, all savings can be withdrawn at any time

When will the funds be available for minors?

At the age of 21, the child will be able to receive the amount saved.

Special Savings

Savings Account with an outstanding Bonus Interest Rate

If I want to recover all the money saved and then close my savings account, will there be an account closing charge?

No, there are no account closing charges for a special savings account.

If there is an urgent need for money, may I recover my savings?

As an exception, all savings can be withdrawn at any time

Tananako Loan

Crédit immoblilier pour vos projets d'achat de terrain et construction de maison réunis

What is the role of SOLIDIS in the partnership with BNI?

SOLIDIS provides a real estate bonding service to facilitate access to mortgages.

What types of guarantees are required?

The types of guarantees are: a mortgage, a bond from a guarantor, a bank counter-guarantee, a pledge of financial assets.

What are the key documents required?

The key documents required are: a land title deed, a legal status certificate; For construction: building permit, plan and estimate.

What is the interest rate for a property loan application?

It depends on the type of loan, ranging from 12 to 15%

I am not a wage-earner but a self-employed person, can I apply for a real estate loan?

Yes, you can apply for a property loan. An analysis of your income will be done when putting your file together.

Taniko Loan

Real estate loan to buy your land

What types of guarantees are required?

The types of guarantees are: a mortgage, a bond from a guarantor, a bank counter-guarantee, a pledge of financial assets.

What are the key documents required?

The key documents required are: a land title deed, a legal status certificate; For construction: building permit, plan and estimate.

What is the interest rate for a property loan application?

It depends on the type of loan, ranging from 12 to 15%

What is the role of SOLIDIS in the partnership with BNI?

SOLIDIS provides a real estate bonding service to facilitate access to mortgages.

Tongasoa Pack

Most of the products and services combined in one single price offer

What is the price of the pack?

The price of the pack depends on the customer’s status, please go to your branch for more information

I already have a Kaonty Soa but I am interested in the Tongasoa Pack, what should I do?

See your manager, there is a process already available for changing the pack

Do I have to pay extra for MIARINA Insurance?

No, the MIARINA insurance contribution is already included in the monthly rate for the Pack

Is there a special rate for students who wish to take out the Tongasoa Pack?

Yes, students have a reduced rate on standard fees.

Tranoko Loan

Real estate loan to buy your home

What types of guarantees are required?

The types of guarantees are: a mortgage, a bond from a guarantor, a bank counter-guarantee, a pledge of financial assets.

What are the key documents required?

The key documents required are: a land title deed, a legal status certificate; For construction: building permit, plan and estimate.

What is the interest rate for a property loan application?

It depends on the type of loan, ranging from 12 to 15%

I am not a wage-earner but a self-employed person, can I apply for a real estate loan?

Yes, you can apply for a property loan. An analysis of your income will be done when putting your file together.

Travel Savings

Savings Account with a reduced rate loan facility to finance your travel

What transactions are allowed to fund a travel savings account?

A travel savings account can be funded by a monthly transfer (minimum amount 10,000 MGA) or by a cash payment.

Can you make an early repayment if you apply for loan with the Travel Savings Account?

Yes, early repayment is allowed

Is it possible to open a travel savings account without having a BNI deposit account?

Yes, a travel savings account can be opened without having a deposit account.

How is interest paid on my travel savings account?

5% interest will be paid quarterly.

Vaika loan

Consumer loan to finance the purchase of your used vehicle

If I am not a wage-earner, could I apply for a loan?

Yes, non-salaried employees with a steady income may apply for a loan.

If I have an outstanding loan with other banks, can I get a BNI loan?

Yes, a redemption process provided with the BNI.

Which types of second-hand vehicles can be accepted by the BNI?

There are no specific vehicles, all types of vehicles will be taken into account

What documents are required?

– Photocopy of ID card

– employment certificate (Administrative certificate for civil servants)

– 3 pay slips

What are the requirements for a BNI Madagascar consumer loan application?

The customer must already be a wage-earner and have a BNI deposit account.

What about guarantees?

Guarantees are defined according to the type of loan requested.

Vaika Vao Loan

Consumer loan to finance the purchase of your new vehicle

If I am not a wage-earner, could I apply for a loan?

Yes, non-salaried employees with a steady income may apply for a loan.

If I have an outstanding loan with other banks, can I get a BNI loan?

Yes, a redemption process provided with the BNI.

Which types of second-hand vehicles can be accepted by the BNI?

There are no specific vehicles, all types of vehicles will be taken into account

What documents are required?

– Photocopy of ID card

– employment certificate (Administrative certificate for civil servants)

– 3 pay slips

What are the requirements for a BNI Madagascar consumer loan application?

The customer must already be a wage-earner and have a BNI deposit account.

What about guarantees?

Guarantees are defined according to the type of loan requested.

Valiha Card

Private debit card for use on all BNI ATMs

If my card has expired, what should I do?

In this case, please contact your account manager

Do I have to have a PACK to get a VALIHA card?

No, you can apply for a VALIHA card even with a deposit account

Can I change my PIN?

No, the PIN is only given when the card is issued, so there is only one PIN

If I lose my card, what do I do?

Go to your branch to cancel the card and get a new one.

Vatosoa Pack

A complete package of products and services for your transactions on the spot and abroad

If I decide not to take one of the products included in the pack, what happens?

A customer has every right not to take the products or services he/she does not wish to use

What is the advantage of the Vatosoa Pack compared with the other Packs?

The VATOSOA Pack includes most of the BNI range of products and services.

Can I apply to use a PREMIER card with the VATOSOA Pack?

Yes, you can ask for a PREMIER card at an off-pack rate.

What is the zero-balancing included in the Pack?

Zero-balancing involves transferring a certain amount of money to another bank account.

What is the SERENITE insurance included in the Pack?

This insurance covers you for lost or stolen credit cards or papers.

Vina loan

Consumer loan to finance your personal projects: equipment purchases, family events, education ...

If I am not a wage-earner, could I apply for a loan?

Yes, non-salaried employees with a steady income may apply for a loan.

If I have an outstanding loan with other banks, can I get a BNI loan?

Yes, a redemption process provided with the BNI.

Which types of second-hand vehicles can be accepted by the BNI?

There are no specific vehicles, all types of vehicles will be taken into account

What documents are required?

 

– Photocopy of ID card

– employment certificate (Administrative certificate for civil servants)

– 3 pay slips

What are the requirements for a BNI Madagascar consumer loan application?

The customer must already be a wage-earner and have a BNI deposit account.

What about guarantees?

Guarantees are defined according to the type of loan requested.